Phone Number
Phone Number: (585) 922-4000
Appointments: (585) 922-4000
General Hours
- Monday: 24/7
- Tuesday: 24/7
- Wednesday: 24/7
- Thursday: 24/7
- Friday: 24/7
- Saturday: 24/7
- Sunday: 24/7
Accommodations
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Parking Garage - ATM on site
- Pediatric Friendly
- Spiritual Care Available
- Medical Library on site
- Drug Testing Available
- Gift Shop
- Coffee
- Cafe
- Handicap Accessible
- Valet Parking
- Free WiFi Available
Parking Garage 
ATM on site 
Pediatric Friendly 
Spiritual Care Available 
Medical Library on site 
Drug Testing Available 
Gift Shop 
Coffee 
Cafe 
Handicap Accessible 
Valet Parking 
Free WiFi Available About Rochester General Hospital
Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.
Parking
Visitor parking is available in both the Portland Avenue and Carter Street ramp garages. For appointments in the Rochester General Hospital Medical Office Building (1415 Portland), the Carter Street garage is more convenient.
Those who are visiting the Parnall Building (1445 Portland) should park in the Portland Avenue garage.
Valet Parking
Rochester General Hospital offers valet parking services at the hospital’s Main Entrance (Polisseni Pavilion), weekdays from 6:00 am to 8:00 pm; and at the Medical Office Building Entrance (1415 Portland Ave.), weekdays from 7:00 am to 6:00 pm. The cost of this convenient service is $7.00, which includes the parking fee. Some medical office suites and departments offer discounted valet services. Please check with the receptionist or office staff for details.
To pick up your vehicle, return to where you dropped it off or call ahead to the valet before leaving your destination to receive curbside service. Reach the valet at extension 2-3748 or (585) 922-3748 from off-campus. After 6 pm, please contact Safety and Security at extension 2-4300 or (585) 922-4300 to retrieve your car.
Tour Rochester General Hospital
Key Contact Information
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Main RGH phone number: (585) 922-4000
Patient information - including RGH room numbers: (585) 922-4000
Billing & insurance:(585) 922-1900
Financial assistance: (585) 922-1900
Patient Relations Coordinator: (585) 922-6333
LINK Line: (585) 922-LINK (5465)
Parking: (585) 922-9803 or[emailprotected].
HR & career opportunities: (585) 922-1100
Information about volunteering:(585) 922-4327
Medical Records: (585) 922-4521
Birth & death certificates:Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.
Physician referrals:For health information and referrals, call us at (585) 368-3000
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To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 orsubmit a compliment or complaint via our online form.You have the right to express complaints about your care and services and have Rochester Regional Health investigate such claims.
If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
Phone: 1 (800) 804-5447
Dining at RGH
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Hospital Cafeteria
The cafeteria is open monday - friday, 7:30 AM - 2:30 PM.
Located on the Ground floor near the Yellow elevatorsDunkin' Donuts
Open 7 days a week, 5:00 AM - 8:00 PM
Located near the Polisseni Pavilion, near the main entrance to the hospitalSubway
Open 7 days a week, 9:00 AM - 12:00 AM
Located in the cafeteria. Coffee, fresh pastries, and sandwiches are available.Wolfgang Puck Kitchen Counter
Open Monday - Friday, 7:00 AM - 4:00 PM
Located in the Sands-Constellation Center for Critical CareMicromarket
offers 24/7 access to a variety of grab-n-go options including fresh foods, freezer meals, snacks etc.
Located in the first floor of the Sands-Constellation Center for Critical Care -
For patients admitted to the hospital, we offer a pre-selected menu featuring a special each meal. These menus are posted for the week in your room. If the Special does not meet your needs, there are alternate choices that you may select. We also offer Kosher and Vegetarian menus to patients on request. A clinical Dietitian is available to address your nutritional needs. For these services, call 24504 (inside the hospital) or (585) 922-4504 (outside the hospital).
Meal Times:
Breakfast: 7:15 am - 8:45 am
Lunch: 11:15 am - 12:45 pm
Dinner: 4:15 pm - 6:00 pmWe offer a variety of retail services here on the Rochester General Hospital campus. The menus include freshly grilled items, snacks, pizza, or full meals.
Other RGH Services
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Effective communication between patients, their authorized representatives, and their healthcare providers is vital to achieving access to quality care and ensuring good health outcomes.
To ensure that persons with Limited English Proficiency (LEP), those who are deaf or hard-of-hearing, and those who are blind or visually impaired have meaningful access and equal opportunity to healthcare services, programs and information, Rochester Regional Health provides comprehensive language interpreting services that are available within a reasonable period of time and at no cost to the individual or to their authorized representatives.
Non-English Speaking Patients
In-house Spanish Interpreters are available at RGH Monday through Friday, 8:00 am - 6:30 pm. We will coordinate the services of a professional interpreter (Spanish or other languages) for all in-person interpretation needs.
Deaf or Hard-of-Hearing Patients
American Sign Language Interpreters are on-call and available 24 hours per day, 7 days per week.
Blind or Visually Impaired Patients
Recorder (Linear PCM) devices are available 24 hours per day, 7 days per week.
For more information regarding the services listed above, please contact Rochester Regional Health’s Interpreter Services Department at (585) 922-4000.
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Rochester General Hospital employs a team of professional staff chaplains and hosts a nationally accredited Clinical Pastoral Education (CPE) program.
Learn more about Spiritual Care at Rochester General Hospital and meet our teamAs spiritual care providers in a clinical setting, our chaplains help advocate a holistic concept of health. Modern medical care recognizes the integration of a person’s spiritual, emotional and physical well-being. These elements are interdependent dimensions both in health and in illness. We proudly provide our services not only to our patients and visitors but also to our staff.
Common areas where our chaplains provide assistance are:
During times of crisis
COVID-19 Pandemic Support
Facing life changes and challenges
Experiencing grief and loss
Providing spiritual counsel and guidance
Discerning goals of care -
The Twig Gift Shop, located on the first floor of the Sands-Constellation Center for Critical Care in the LeChase Lobby at Rochester General Hospital carries a wide variety of necessities and unique gifts including:
- Fresh flowers
- Locally made candy
- Plush toys
- Rochester Regional Health merchandise
- Apparel
- Accessories
Contact the Twig Gift Shop at RGH
Call us at (585) 922-3558 and ask about free delivery to patient rooms.
Hours of Operation
Monday through Friday: 10:00 am - 2:00 pm
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Hotels Close to Rochester General Hospital
We know it can be challenging to find the right place to stay as a patient or a loved one visiting Rochester General Hospital. Several local hotels have done their best to provide discounted rates to patients and their families when they need to stay close-by locally. Please call the hotel and give them the corporate code listed below to receive a discounted rate for your stay.Hampton Inn Rochester - Irondequoit
1232 E. Ridge Road
Rochester, NY 14621
(585) 339-3500Corporate Code: 0002701951
Holiday Inn Express Rochester NE
2200 Goodman Street N
Rochester, NY 14609
(585) 342-0430Corporate Code: RGHQ12014
Staybridge Suites Rochester
1000 Genesee Street
Rochester, NY 14611
(585) 527-9110Corporate Code: 786836867
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Rochester General Hospital provides access to an optional newborn photographer, after your baby has been delivered at RGH.
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Rochester Regional Health is committed to providing services to every member of our community, regardless of insurance status. Please see below for helpful information on:
- Insurance plans accepted
- How to pay a bill
- Financial assistance programs
- Cost estimates and planning tools
If you have questions about your hospital bill, online bill pay or insurance call us at the phone number listed below:
Phone:(585) 922-1900
Toll-free:(866) 209-0949
Hours:Monday - Friday, 8:30am - 5:00pm
Certificates & Awards
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DNV Healthcare Accredited
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This location is a Patient-Centered Medical Home
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A member of the National Health Service Corps
- NY State Department of Health
- American Association of Blood Banks
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Antimicrobial Stewardship Center of Excellence
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College of American Pathologists Accredited
NY State Department of Health 
American Association of Blood Banks 
Everything you need to know to prepare for your hospital stay
We want you to feel comfortable and welcomed at our hospitals. To help you prepare for your visit with us, we've put together tips on what to bring with you, meals and snacks that will be available, key information about your hospital room, and entertainment options. Learn more and get ready for your stay!
Plan Your Stay
Offices, Locations and Departments at Rochester General Hospital
Joseph C. Wilson Multicultural Medical Building
Phone Number: (585) 922-4000
Today's Hours: 8:30 am - 5:00 pm
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Sands-Constellation Center for Critical Care
Rochester, NY 14621
Phone Number: (585) 922-4000
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Rochester General Hospital Medical Office Building (MOB)
Phone Number: (585) 922-4000
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WorkReady - Rochester General Hospital
Phone Number: (585) 922-4026
Today's Hours: 7:00 AM - 5:30 PM
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Rochester General Center for Pain Management
Phone Number: (585) 922-4111
Today's Hours: 8:00 am - 4:30 pm
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B. Thomas Golisano Emergency Center
Phone Number: (585) 922-2000
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Rochester General Hospital Radiology
Phone Number: (585) 922-9729
Today's Hours: 7:00 AM - 4:00 PM
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Genesee Surgical Associates - Rochester General Hospital
Phone Number: (585) 383-8830
Today's Hours: 8;30 AM - 4;30 PM
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From primary care to critical care to extraordinary care, we rise above your toughest challenges to find solutions. All to give you peace of mind.
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