Medical Center, Navicent Health (The) (2024)

Hospital Information

Hospital Overall Rating

• C

  Overall Rating

  This hospital's Overall Rating is less than the average hospital.

  + Learn more

  	worst best average
  Overall Rating Percentile	36.6

  Evaluating a hospital is difficult. Rather than opinion, the above overall rating and the Safety Ratings below are based on analysis. This sophisticated 5 star statistical rating model was created for the Centers for Medicare & Medicaid Services (CMS) by statistical experts at Yale University.

  We have converted their original 5 star rating to a letter grade based on ranking the hospital into it's star rating percentile. A score of 88 would mean that this hospital scored above 88% of other measured hospitals - in the top 12%. This translates to a letter grade as follows: below 60 is an F, 60-69 a D, 70-79 a C, 80-89 is a B, and 90-100 is an A.

  The purpose of the model is to represent hospital quality based on facts. But facts can be complicated, no hospital is quite the same. Consider that some hospitals treat much sicker patients than others. This overall ratings takes into account pre-existing health conditions, population served, and overall outcomes to give you the most comprehensive, reliable hospital comparison rating.

  Known limitations of this model are that much of the data is collected solely for Medicare patients. Also, keep in mind that it accounts for a breadth of services across the entire hospital, departments that are in fact excellent may be overshadowed by others that are not.

  We hope that the overall hospital rating will serve as a starting point for understanding your local hospital offerings. We encourage you to also look further into the [link]technical details of this rating[/link] and study the specifics provided below to form your own personalized, more detailed perspective on this hospital's quality of care.

Safety Scores

• Infections

  These health measures listed here are graphed in relation to the nation's worst, average, and best reported values.

  	worst best average
  Central line-associated bloodstream infections (CLABSI) in ICUs and select wards Worse than the National Benchmark	1.79
  Catheter-associated urinary tract infections (CAUTI) in ICUs and select wards Worse than the National Benchmark	1.39
  Surgical Site Infection from colon surgery (SSI: Colon) No Different than National Benchmark	1.44
  Surgical Site Infection from abdominal hysterectomy (SSI: Hysterectomy) No Different than National Benchmark	1.98
  Methicillin-resistant staphylococcus aureus (or MRSA) blood laboratory-identified events (bloodstream infections) Worse than the National Benchmark	1.84
  Clostridium difficile (C.diff.) laboratory identified events (intestinal infections) No Different than National Benchmark	1

• Complications

  These health measures listed here are graphed in relation to the nation's worst, average, and best reported values.

  	worst best average
  Rate of complications for hip/knee replacement patients No Different than the National Rate	3.1
  Serious blood clots after surgery No Different than the National Rate		4.04
  Blood stream infection after surgery No Different than the National Rate	10.69
  A wound that splits open after surgery on the abdomen or pelvis No Different than the National Rate		1.89
  Accidental cuts and tears from medical treatment No Different than the National Rate	1.81
  Pressure sores No Different than the National Rate		0.06
  Deaths among Patients with Serious Treatable Complications after Surgery No Different than the National Rate	150.31
  Collapsed lung due to medical treatment No Different than the National Rate		0.27
  Infections from a large venous catheter No Different than the National Rate	0.32
  Broken hip from a fall after surgery No Different than the National Rate		0.06

• Infections

  2015-01-01 through 2015-12-31

  Central line-associated bloodstream infections (CLABSI) in ICUs and select wards

  -

  2015-01-01 through 2015-12-31

  Catheter-associated urinary tract infections (CAUTI) in ICUs and select wards

  -

  2015-01-01 through 2015-12-31

  Surgical Site Infection from colon surgery (SSI: Colon)

  -

  2015-01-01 through 2015-12-31

  Surgical Site Infection from abdominal hysterectomy (SSI: Hysterectomy)

  -

  2015-01-01 through 2015-12-31

  Methicillin-resistant staphylococcus aureus (or MRSA) blood laboratory-identified events (bloodstream infections)

  -

  2015-01-01 through 2015-12-31

  Clostridium difficile (C.diff.) laboratory identified events (intestinal infections)

  -

• Complications

  2012-04-01 through 2015-03-31

  Rate of complications for hip/knee replacement patients

  -

  See Also

  MEDICAL CENTER, NAVICENT HEALTH (THE)

  2013-07-01 through 2015-06-30

  Serious blood clots after surgery

  -

  2013-07-01 through 2015-06-30

  Blood stream infection after surgery

  -

  2013-07-01 through 2015-06-30

  A wound that splits open after surgery on the abdomen or pelvis

  -

  2013-07-01 through 2015-06-30

  Accidental cuts and tears from medical treatment

  -

  2013-07-01 through 2015-06-30

  Pressure sores

  -

  2013-07-01 through 2015-06-30

  Deaths among Patients with Serious Treatable Complications after Surgery

  -

  2013-07-01 through 2015-06-30

  Collapsed lung due to medical treatment

  -

  2013-07-01 through 2015-06-30

  Infections from a large venous catheter

  -

  2013-07-01 through 2015-06-30

  Broken hip from a fall after surgery

  -

Patient Opinions

• B

  Patient Recommended

  Patients who reported they would recommend the hospital:

  • 71% "YES", patients would definitely recommend the hospital.

  • 23% "YES", patients would probably recommend the hospital.

  • 6% "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it).

• C

  Delivers Timely Help

  Patients who reported that they received help as soon as they wanted:

  • 58% Patients "always" received help as soon as they wanted.

  • 28% Patients "usually" received help as soon as they wanted.

  • 14% Patients "sometimes" or "never" received help as soon as they wanted.

• C

  Keeps Rooms Clean

  Patients who reported that their room and bathroom were clean:

  • 69% Room was "always" clean.

  • 21% Room was "usually" clean.

  • 10% Room was "sometimes" or "never" clean.

• B

  Keeps Quiet Rooms at Night

  Patients who reported that the area around their room was quiet at night:

  • 65% "Always" quiet at night.

  • 27% "Usually" quiet at night.

  • 8% "Sometimes" or "never" quiet at night.

• C

  Has Nurses who Communicate

  Patients who reported that their nurses communicated well:

  • 74% Nurses "always" communicated well.

  • 21% Nurses "usually" communicated well.

  • 5% Nurses "sometimes" or "never" communicated well.

• C

  Has Doctors who Communicate

  Patients who reported that their doctors communicated well:

  • 77% Doctors "always" communicated well.

  • 17% Doctors "usually" communicated well.

  • 6% Doctors "sometimes" or "never" communicated well.

• C

  Controls Pain

  Patients who reported that their pain was well controlled:

  • 66% Pain was "always" well controlled.

  • 25% Pain was "usually" well controlled.

  • 9% Pain was "sometimes" or "never" well controlled.

• C

  Communicates About Home Care

  Patients who understood their care when they left the hospital:

  • 47% Patients who "Strongly Agree" they understood their care when they left the hospital.

  • 47% Patients who "Agree" they understood their care when they left the hospital.

  • 6% Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital.

• C

  Communicates About Medications

  Patients who reported that staff explained about medicines before giving it to them:

  • 59% Staff "always" explained.

  • 24% Staff "sometimes" or "never" explained.

  • 17% Staff "usually" explained.

• B

  Informs About Recovery at Home

  Patients who reported that they were given information about what to do during their recovery at home:

  • 86% Yes, staff "did" give patients this information.

  • 14% No, staff "did not" give patients this information.

• Patient Recommended

  2015-04-01 through 2016-03-31

  -

• Delivers Timely Help

  2015-04-01 through 2016-03-31

  -

• Keeps Rooms Clean

  2015-04-01 through 2016-03-31

  -

• Keeps Quiet Rooms at Night

  2015-04-01 through 2016-03-31

  -

• Has Nurses who Communicate

  2015-04-01 through 2016-03-31

  -

• Has Doctors who Communicate

  2015-04-01 through 2016-03-31

  -

• Controls Pain

  2015-04-01 through 2016-03-31

  -

• Communicates About Home Care

  2015-04-01 through 2016-03-31

  -

• Communicates About Medications

  2015-04-01 through 2016-03-31

  -

• Informs About Recovery at Home

  2015-04-01 through 2016-03-31

  -